By Udeme Akpan
Ikeja Electric Plc has warned customers against engaging unauthorised electricians to work on its network, following recent incidents involving fatalities linked to unsafe electrical activities.
The company also provided updates on its Meter Asset Provider, MAP, refund process during its September Virtual Stakeholder Engagement, a monthly platform for customer education, operational updates and service-related issues.
Speaking during the session, Olaniyi Olayiwola, Head, Quality, Health, Safety & Environment, urged customers not to allow unqualified or unauthorised persons to climb Ikeja Electric poles, work on power lines, tamper with electrical installations or carry out illegal connections.
He said recent incidents had resulted in the loss of lives of people who attempted to undertake unauthorised electrical activities on or around the company’s network.
“Please do not engage electricians to climb Ikeja Electric poles. If you see someone carrying out unsafe activities around our infrastructure, kindly report to us,” Olayiwola said.
He advised customers not to intervene directly when they observe unsafe electrical activities, but to contact Ikeja Electric through its designated safety and emergency channels.
Olayiwola also urged customers and communities to maintain adequate clearance around high-voltage power lines, warning that encroachment on electricity infrastructure and inadequate right-of-way remain major safety risks.
The engagement also featured updates on the company’s metering programme, including new meter prices and the ongoing MAP refund process.
Ikeja Electric said eligible customers who had previously paid for their meters would receive refunds through credits applied to their vending transactions over the approved refund period.
Customers can monitor their refund status online using their meter or account number. The refund dashboard provides information on the meter cost, refund count, monthly refund amount, total refund received and last refund date.
It also provides the applicable refund token, which is sent to the customer’s registered phone number or email address.
Customers with concerns about their MAP refunds were advised to use Ikeja Electric’s official complaint channels or visit their nearest undertaking office for assistance.
Speaking on customer engagement, Kingsley Okotie, Head of Corporate Communications, urged customers to rely on the company’s official communication and complaint channels for accurate information and timely resolution of concerns.
“Our engagement with customers goes beyond providing information. It is about ensuring that our customers have the knowledge and channels they need to stay safe, seek assistance and get their concerns properly addressed,” Okotie said.
The September engagement underscores Ikeja Electric’s focus on customer safety, transparency and continuous education, while strengthening collaboration with customers and communities across its network.
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