Termii Webtech Limited: Individual Consumer Code of Practice
Termii Webtech Limited, a trusted provider of cloud communication solutions and Value-Added Services, is pleased to announce the publication of its Individual Consumer Code of Practice, in line with the Nigerian Communications Commission’s Consumer Code of Practice Regulations (2024, as amended).
This document reinforces our commitment to delivering secure, reliable, and seamless communication experiences while ensuring transparent, consumer-friendly services. It equips every customer with the information needed to fully enjoy our services, including details about consumer rights, obligations, and how to access support when needed.
WHY THIS CODE IS IMPORTANT
The Individual Consumer Code of Practice outlines our dedication to protecting consumer rights, fostering transparency in service delivery, and maintaining open communication with our customers. It also provides clear guidelines on:
How to lodge complaints and get prompt resolution.
Consumer rights and obligations.
Billing transparency and data protection.
KEY HIGHLIGHTS OF THE CODE
1. Provision of Information
We are committed to providing accurate and up-to-date information about our services, including:
Clear service descriptions.
Simple subscription and opt-out processes.
Full details of contract terms and conditions, including duration, renewal options, and termination policies.
2. Complaint Handling
Termii offers a straightforward and efficient complaint resolution process to ensure customer satisfaction. Key features include:
Multiple complaint channels:
Email: support@termii.com
Phone: +234 810 174 0196
Escalation of unresolved issues to the NCC, as required.
A commitment to resolve complaints within stipulated timelines.
3. Consumer Obligations
We encourage our customers to comply with relevant service terms and avoid unauthorised use of our services to ensure a seamless experience for all.
4. Protection of Consumer Information
Your data security is our priority. We strictly adhere to data protection laws to safeguard consumer information against unauthorised access or misuse. Measures include:
Transparent data collection and storage practices.
Preventing unauthorised access to personal information.
5. Billing Transparency
Our billing system is designed to provide clarity and convenience:
Accurate and timely invoicing with clear breakdowns of charges.
Flexible billing options, including prepaid plans and monthly subscriptions.
Notifications of any changes in billing terms or subscription plans.
How to Access the Full Code
The complete Individual Consumer Code of Practice is now available on our website:
https://termii.com/
We encourage all customers to review this document to understand their rights, obligations, and the services we provide.
CONTACT US
For more information or assistance, please reach out to us:
Email: support@termii.com
Phone: +234 810 174 0196
Website: www.termii.com
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