The Federal Competition and Consumer Protection Commission (FCCPC) has commended the Lagos State Electricity Regulatory Commission (LASERC) for recent consumer-focused reforms aimed at ending estimated billing in the Lagos electricity market.
In particular, the Commission welcomed LASERC’s position in the 2025 Lagos Electricity Market Report, which supports the enforcement of existing legal provisions on electricity supply without meters, as well as the phased rollout of universal smart metering across Lagos State.
The commendation was contained in a statement issued on Tuesday by the FCCPC Director of Public Affairs, Ondaje Ijagwu.
LASERC is currently implementing a broad reform agenda designed to strengthen consumer protection and improve efficiency in the electricity market.
The measures include the phased enforcement of compulsory metering from 2026, feeder-by-feeder deployment of universal smart meters, tighter oversight of distribution companies, improved complaint resolution standards, and enforcement actions against non-compliant operators.
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The Executive Vice Chairman and Chief Executive Officer of the FCCPC, Tunji Bello, described the initiative as a key step toward improving billing transparency and strengthening consumer confidence in the power sector.
“Estimated billing remains one of the leading sources of consumer complaints within Nigeria’s power sector. Measures that accelerate metering and improve billing transparency are important to consumer protection and overall market accountability,” Bello was quoted as saying.
He stressed the need to protect consumers from unfair or unverifiable billing practices, especially where electricity consumption cannot be accurately measured.
“Effective metering promotes fairness within the electricity market. It supports accurate billing, reduces disputes, improves accountability, and gives consumers greater confidence in the system,” he added.
Bello also called on other state electricity regulators and subnational governments to adopt similar consumer-focused reforms to speed up metering, strengthen oversight, and reduce disputes linked to estimated billing.
“Lagos has taken an important step towards improving consumer protection and accountability within the electricity sector. Other states implementing electricity market reforms should also prioritise transparent metering frameworks, effective complaint resolution systems, and clear service standards that strengthen consumer confidence and support better service delivery across the sector,” he said.
He further urged electricity distribution companies and other market participants to fully comply with metering initiatives, consumer protection obligations, and service quality improvement measures introduced by regulators.
The FCCPC also referenced findings in the LASERC report on service delivery gaps, complaint resolution performance, and electricity supply challenges in Lagos State. It said these findings highlight the need for stronger consumer protection measures, sustained infrastructure investment, and continuous improvement in service delivery.
The Commission reaffirmed its commitment to supporting initiatives that promote fair market practices, transparency, accountability, and improved service standards across Nigeria’s electricity sector through sustained engagement with regulators and stakeholders.
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