LASTMA launches toll-free 3367 emergency hotline in Lagos

The Lagos State Traffic Management Authority, LASTMA, has launched a new toll-free emergency short-code hotline, 3367, as part of efforts to strengthen emergency response operations, improve traffic management and encourage greater public participation in road transportation administration across Lagos State.

The agency said the newly introduced platform replaces its previous long-service communication code with a more accessible and technologically advanced system designed to enhance interaction between LASTMA and residents.

According to the agency, the 3367 short-code is available free of charge to subscribers on MTN, Etisalat (T2) and Glo networks, enabling road users to report traffic-related emergencies without incurring call costs.

LASTMA explained that the platform would allow residents to promptly report incidents such as broken-down vehicles, road accidents, stranded tankers, disabled articulated trucks, traffic obstructions and other emergencies requiring urgent intervention.

The agency added that the hotline would also serve as a channel for residents to report the conduct and operational activities of LASTMA officials, a move aimed at promoting transparency, accountability and professionalism within the agency.

In a bid to ensure inclusiveness and effective communication, LASTMA disclosed that callers would be able to communicate with hotline operators in English, Yoruba and Pidgin English.

The multilingual arrangement, according to the agency, is intended to eliminate communication barriers, encourage wider public participation and ensure the swift transmission of emergency information regardless of linguistic background.

Speaking on the initiative, LASTMA General Manager, Olalekan Bakare-Oki, described the introduction of the hotline as a major step toward building a safer, more responsive and technology-driven traffic management system in Lagos.

According to him, the deployment of the short-code reflects the agency’s commitment to adopting innovative digital solutions to tackle transportation challenges and strengthen collaboration with motorists and residents.

“The inauguration of the 3367 Toll-Free Short-Code Hotline represents another monumental stride towards institutionalising a safer, more efficient and highly responsive transportation ecosystem across Lagos State.

“It provides residents with a direct, convenient and cost-free channel through which incidents requiring immediate intervention can be promptly reported,” Bakare-Oki stated.

He noted that the rapid growth and complexity of Lagos as one of Africa’s largest megacities requires a proactive and technology-enabled traffic management structure capable of responding swiftly to emerging transportation challenges.

The LASTMA boss assured residents that all reports received through the platform would be handled professionally and confidentially before being forwarded to the appropriate operational units for immediate action.

He further urged residents and motorists to utilise the hotline as a tool for improving road safety, enhancing accountability and supporting efforts toward a safer and more efficient transportation system across the state.

LASTMA launches toll-free 3367 emergency hotline in Lagos